General Policies

Except for cases of crisis outside a scheduled visit, a maximum of one appointment per client per week is allowed. Therapeutically, there is no benefit from multiple visits within the same week, and it does not allow time to determine any response to medication changes or psychotherapy.

Omitting or declining recommended return visits may result in worsening symptoms, a crisis, or a life-threatening situation. It is a risk that you choose to take; we cannot help you or be held responsible if you do not follow your provider's recommendations.

If you have fewer sessions than those covered under your subscription plan, the remaining sessions are not refunded and don't carry over to the next year.

We legally can't offer telehealth services while you are out of the state of Connecticut, even if you are a Connecticut resident. If you leave the state whether for an hour or a month, and you happen to have a session scheduled on a date and time you are out of state, you will need to cancel and reschedule for a date that you will be back in CT.

Peace Of Mind CT reserves the right to terminate services for any of the following situations:
- Non-compliance with treatment, appointments, and/or any necessary tests.
- Perpetual offensive language directed at your provider, sexual comments or gestures, or indecent exposure.
-Two scheduled visits that are no-shows or two late cancellations.

Your provider reserves the right to cancel a home visit while offering a switch to a telehealth visit, if she experiences any symptoms that can potentially be contagious.

If you develop any ilness or physical symptoms after a home visit, your provider cannot be held responsible if she had no symptoms at time of the visit.

Your appointment may be rescheduled outside business hours only if your provider cancels it.

Emergency And Safety Policies

Your safety is of the utmost importance and is our commitment to you. Please note that if you are in crisis and/or at risk for harm to self or to others, your provider does not need a consent to call/involve emergency services and your emergency contact(s).

If you are in crisis and/or suicidal, please do not call the practice or leave a voicemail or text. You must call 911 first!

Home Visit Safety

The session has to take place in a room with an exit to the main road/public area that is unobstructed and situated behind your provider. The exit and the gate - if your front yard is fenced-in - must remain unlocked for the duration of the visit.
If the room with the exit is a common area, it is your responsibility to ensure that any family members offer you privacy and do not disrupt the session.

If during the visit, you demonstrate hostile or threatening behaviors towards your provider, your provider reserves the right to leave your property and/or call 911 if she determines you are an immediate danger for harm to your provider or others residing within your home. A situation like this will be considered a crisis. It will also preclude you from future home visits.

Any pets that have the potential of becoming aggressive with visitors should be secured in a different part of the house or outside and away from the exit prior to your provider entering your yard and home.

You are expected to secure and lock away any weapons you may possess prior to your provider's arrival.

If you have any type of weapon in plain view, including decorative items, your provider reserves the right to leave the premises immediately and you will incur all applicable late cancellation fees.

Your provider cannot accept any drinks, including water, or any edible treats.

It is strongly encouraged that you do not disrupt the session by leaving the room for any period of time.

Cancellation Policies

A cancelled appointment hurts three people: yourself, your provider, and another client who could have used the time you booked. When a session is cancelled without timely notice, which is 48 hours or more, we do not have the option to offer this time slot to another current client, a prospective client on a waiting list, or a client who needs this time for close monitoring. We also lose up to an entire hour from our work schedule.

A cancellation fee policy encourages you to keep your appointment, which is important for your mental wellness. It also compensates for the time that could have been used to help another individual.

Pay-Per-Session
&
Break The Session:

An appointment can be cancelled or rescheduled at any time with a minimum of a 48-hour notice.

Cancellations with less than 48 hours' notice will be subjected to a fee equal to half of the scheduled appointment.

Cancellations with less than 24 hours' notice and no-shows will be subjected to the full fee of the scheduled appointment.

Cancellation of an appointment paid through Break The Session plan with less than 24 hours' notice or no-show does not incur an additional full appointment fee but recurrent payments must be restarted until the fee for a new appointment is accrued. Please note this will further delay you from being seen.

Joining in later than the start time of your appointment counts as a regular session and is billed as such.

For 30-, 45-, and 60-minute appointments, your provider will wait for 10 minutes, then she will close out of your session and it will count as a no-show.

For 15-minute appointments, your provider will wait for 5 minutes, then she will close out of your session and it will count as a no-show.

For appointments cancelled by your provider due to an emergency situation, you will be offered a same day, after business hour appointment, if available. If there is no same-day, after business hours appointment availability, you will have the option to schedule before or after business hours for two weeks. If you cannot or do not wish to reschedule within the 2-week period, you will receive a refund for this visit.

For appointments paid through Break The Session plan that are cancelled by your provider, you won't have to restart recurrent payments for a new appointment and same rescheduling policy for appointments cancelled by the provider applies.

An appointment cancelled by your provider cannot be rescheduled for a week you already have another appointment scheduled whether it is outside business hours or during regular business hours.

For a missed home visit (you are not home when the provider arrives), you will incur the full fee of that appointment ($200) along with the $25 or $40 fee that applies to home visits.
Your provider will attempt to call you and wait for 10 minutes before she leaves the premises.

Subscription Plans

Cancellation fees for appointments covered under your subscription plan are the same regardless of the duration of the appointment that was cancelled.

For an appointment that is cancelled with less than a 48-hour notice, you will incur a $40 fee.

For an appointment that is cancelled with less than a 24-hour notice and no-shows, you will incur a $50 fee.

If you don't show or cancel an appointment covered under your plan, you do not "lose" it. It is still available for you to schedule at your convenience and at no extra cost within the year.

If you don't show for your telehealth session, your provider will wait for 5 minutes if you have a 15-minute appointment or for 10 minutes if you have longer appointments; then she will close out of your session and it will count as a no-show.

If you join your telehealth session late, it counts as a full appointment under your subscription plan and it will not remain available for rescheduling.

For add-on appointments, the same cancellation policies for pay-per-session apply (see rates for add-on visits under subscription plans).

For a missed home visit (you are not home when the provider arrives) covered under your payment plan, you will incur a $50 fee in addition to the $25 or $40 fee that applies to home visits.
Your provider will attempt to contact you and wait for 10 minutes before she leaves the premises.

For a missed home add-on visit, you will incur the full fee of that appointment ($130 for plan B or $120 for all other plans) along with the $25 or $40 fee that applies to home visits. Your provider will attempt to contact you and wait for 10 minutes before she leaves the premises.

For appointments cancelled by your provider due to an emergency situation, the same rescheduling policy as in pay-per-session applies.

Subscription Plan Cancellation

Subscription plans can be cancelled and refunded up to 30 days from the date of your first payment and only if you have not had your initial evaluation or other billed services. You will be refunded the number of weekly, biweekly, or monthly payments that have accrued within the 30-day period. There will be no refunds if plan is cancelled after the 30-day period.

For any refunds, a check will be written out to you and sent by mail.

If you decide to cancel after having received any billed services, you will continue to incur your weekly, biweekly or monthly payments for each service you have received x1 month. Depending on the timeframe between services and the number of services you have utilized under your plan, it would not be possible to determine if the services you received have been paid in full or not. We also cannot determine if your recurrent payments between services have covered their cost. We implement this policy both to minimize loss for the practice and overpayments for you had we been requesting the full payment for each visit you have had.

Example: You have had your initial evaluation and four other visits (office visits or psychotherapy), then you decide to cancel. You will continue to be billed weekly, biweekly, or monthly for each of these four visits x1 month regardless the interval between your visits. This means you will continue to be billed weekly, biweekly, or monthly for a total of four months and any recurrent payments between your visits cannot be taken into consideration.

Subscription plan cancellation policy does not apply to Break The Session plan. Please see "About Break The Session" under Payment Options.

Subscription plan cancellation policy applies in the event of termination of services by the provider.

For any subscription plan payments that are not received and/or declined, we will make an attempt to resolve the issue with the client directly. If our attempt does not result in reimbursement of the outstanding balance, we will unfortunately have to utilize a collection agency's services.