General Policies

A maximum of one visit per week is allowed both for subscribed clients and clients paying per session.
Therapeutically, there is no benefit from multiple visits within the same week, and it does not allow time to determine any response to medication changes or psychotherapy.

Omitting or declining recommended return visits may result in worsening symptoms, a crisis, or a life-threatening situation. It is a risk that you choose to take; we cannot help you or be held responsible if you do not follow your provider's recommendations.

If you have fewer sessions than those covered under your subscription plan, the remaining sessions are not refunded and don't carry over to the next year.

We legally can't offer telehealth services while you are out of the state of Connecticut. If you leave the state whether for an hour or a month, and you happen to have a session scheduled on a date and time you are out of state, you will need to cancel and reschedule for a date that you will be back in CT.

Peace of Mind CT reserves the right to terminate services for any of the following situations:
- Non-compliance with treatment, appointments, and/or any necessary tests.
- Offensive language directed at your provider, sexual comments or gestures, indecent exposure not associated with your mental health condition.
-Two scheduled visits that are no-shows or two late cancellations.

Your appointment may be rescheduled outside business hours only if your provider cancels it.

Emergency And Safety Policies

Your safety is of the utmost importance and is our commitment to you. Please note that if you are in immediate danger, your consent is not required for your provider to call emergency services.

If you are in crisis and/or suicidal, please do not call the practice or leave a voicemail. You must call 911 first!

If you express suicidal ideation during your virtual session, your provider will ask you to stay connected and will call 911 without your consent. If you close out of your virtual session against your provider's advice, your provider will call your emergency contact(s) in addition to calling 911.

Please review the following safety plan as it is a requirement for joining our practice and you will be requested to sign a consent form:

For no-show virtual sessions and only if you have a known high risk for self-harm*, your provider will:
1. Attempt to reach you via a phone call and/or text for a wellness check.
2. If you don't respond by the end of the business day, your provider will make a second attempt to reach you via a phone call and/or text.
3. If you don't respond, your provider will attempt to reach your emergency contact.
4. If your provider cannot reach your emergency contact or your emergency contact cannot get a hold of you, your provider will call your second emergency contact.
5. If your provider cannot reach your second emergency contact, your second contact cannot get a hold of you, or if you do not have a second emergency contact, your provider will call your local police department and request a wellness check.

For a home visit where there is any evidence that you are home and do open the door, and only if you have a known high risk for self-harm*, your provider will:
1. Call you twice if you do not answer the first call.
2. If there is no response, your provider will call your emergency contact.
3. If your provider cannot reach your emergency contact or your emergency contact cannot get a hold of you, your provider will call your second emergency contact.
4. If your provider cannot reach your second emergency contact, your second contact cannot get a hold of you, or if you do not have a second emergency contact, your provider will call your local police department and request a wellness check.

If you are home at the time your provider arrives and you call or text her to leave or state that you do not want to be seen, your provider can't leave the premises without first ensuring your safety, even if you reassure her that you are fine. If you do not allow your provider to assess you herself, calling the police is the only option.

Please be aware that the above situations will be handled as crisis management during a scheduled visit and will be billed as such (see crisis management rates) even if after these steps it turns out you were not experiencing a crisis. It is therefore crucial that you respond to your provider's attempts to reach out to you to ensure your safety.

The safety plan has to be in place for every client who joins our practice. You will be asked to provide a second contact/emergency contact at the time you fill out your intake form. If you do not have a second emergency contact, your local police department will be notified instead.

If your emergency contacts falsely inform your provider that they talked to you and/or that you are safe, your provider and the practice cannot be held responsible if you are not truly safe as there is no way to confirm the accuracy of the information your contacts provide.

*Known high risk for self-harm includes but is not limited to:
- Documented severe mood disorder with or without psychosis with frequent suicidal ideation with or without history of suicide attempt(s)
- History of past suicide attempt(s) with current documentation of moderate to severe mood disorders with intermittent or persistent suicidal ideation with or without psychosis
- History of or current suicidal ideation with or without past suicide attempts, with or without psychosis, that individual has not notified provider or others in the past and/or is expected to not notify the provider or others
- Documented persistent auditory or visual hallucinations commanding self-harm or being condescending to the individual

Cancellation Policies

A cancelled appointment hurts three people: yourself, your provider, and another client who could have used your time slot. When a session is cancelled without adequate notice, which is 48 hours or more, we do not have the option to offer this time slot to another current client, a prospective client on a waiting list, or a client who needs this time for close monitoring. We also lose up to an entire hour from our work schedule.

A cancellation fee policy encourages you to keep your appointment, which is important for your mental wellness. It also compensates for the time that could have been used to help another individual.

Pay-Per-Session:

An appointment can be cancelled or rescheduled at any time with a minimum of a 48-hour notice.

Cancellations with less than 48 hours' notice will be subjected to a fee equal to a third of the scheduled session price.

Cancellations with less than 24 hours' notice will be subjected to a fee equal to half of the scheduled session price.

A late join-in session counts as a regular session and is billed as such. Your provider may extend your session if there is no other appointment following yours and if there is no conflict with the provider's personal schedule. Unless you notify your provider, she will wait 10 minutes from the scheduled start of your session. If you do not show up, your provider will close out of the session and a late fee will apply.

For appointments cancelled by your provider due to an emergency situation, you will be offered a same day, after business hour appointment or a next day before or after business hour appointment if there are no convenient time slots for you during business hours. This option will remain available to you indefinitely until you have scheduled the cancelled appointment.

If you do not wish to schedule your appointment on the same day it was cancelled by your provider but would rather schedule it at your own convenience, you will be given a refund.

For appointments that are a no-show or cancelled the same day of the appointment, the full fee that corresponds to the scheduled length of your session will be billed.

For a missed home visit (you are not home when the provider arrives) that does not fall under the emergency and safety policies/crisis management, the full fee that corresponds to the scheduled length of your session will be billed along with the $25 or $40 fee that applies to home visits.

Subscription Plans

For an appointment covered under your payment plan that is cancelled with less than a 48 hour the following fees apply:
Plan A and B: $30
Plan C and D: $20

For an appointment covered under your payment plan that is cancelled with less than a 24-hour notice, the following fees apply:
Plan A and B: $40
Plan B and C: $30

For appointments covered under your payment plan that are no-shows or cancelled the same day of your appointment, there will be a $50 fee regardless of the plan you have subscribed to.

For appointments NOT covered under your payment plan, the same cancellation policies for pay-per-session apply based on the rates for the length of your scheduled visit (see rates for additional visits under the subscription plan you have selected).

For a missed home visit (you are not home when the provider arrives) covered under your plan, there will be a $50 fee in addition to the $25 or $40 fee that applies to home visits.

For a missed home visit (you are not home when the provider arrives) NOT covered under your plan, the full fee that corresponds to the length of your session will be billed along with the $25 or $40 fee that applies to home visits.

For a home visit that falls under the emergency and safety policies the following fees apply:
The full fee applicable to your visit (both covered under a plan and uncovered)
The $25 or $40 home visit fee.
Crisis management fee during a scheduled visit
(f crisis is not resolved within your scheduled session time)

For appointments cancelled by your provider due to an emergency situation, the same policy regarding rescheduling applies as in pay-per- session.

Subscription Plan Cancellation

Subscription plans can be cancelled altogether only before or after your initial visit and before having any followups. If you have already had any additional sessions covered under your plan at the time you wish to cancel your plan, depending on the time you have had them they will be either unpaid, not fully paid, or you will have paid for services that you didn't receive. This policy is in place to protect both your finances and our practice's sustainability and integrity.

If you cancel your subscription plan before your first visit while you have been paying your weekly, biweekly, or monthly fee, the accrued amount will be refunded, minus any applicable late appointment cancellation fee.

If you have had all your appointments covered under your plan before the 1-year mark, the subscription plan and the payments cannot be cancelled as the sessions you have had have not yet been paid.

For any subscription plan payments that are not received and/or declined, we will make an attempt to resolve the issue with the client directly. If our attempt does not result in reimbursement of the outstanding balance, we will unfortunately have to utilize a collection agency's services.

Back To Homepage